MegaCorp Industries // IT Division

CTRL+ALT+DEFEAT

The Ultimate IT Support Survival Simulator

New Hire Orientation

🎫

The Queue

Pick tickets. Diagnose the disaster. Keep your CSAT (Health) above 0!

🖥

Multitasking

You can open multiple tickets and remote sessions at once. Watch your SLA timers so they don't breach!

🎓

Training & KB

Double-click the Training Portal on your desktop! Pass quizzes to unlock Knowledge Base (KB) hints.

📊

Survive & Advance

Survive 6 shifts. Get promoted to Tier 3. Become the CIO.

🎓

Training Portal

👤

AD Manager

💰

MegaQuote

🗑

Recycle Bin

📄

README.txt

💾

MegaRestore

📊

budget_FINAL_v7(2).xlsx

🎫

Licensing

🗄

File Server

🖧

NetTools

🐍

definitely_not_virus.exe

🛡

MegaProtect

🎵

lofi_beats_for_tickets

📁

New Folder (47)

🎥

Videos

📝

passwords.txt

MegaCorp HelpDesk

Ticket Queue

Knowledge Base

CSAT 100

Queues

My Tickets0

Resolved0

Teams

!!Urgent Queue

Printer Mysteries

Password Resets

Kevin's Nonsense

Exec Handholding

SLA Metrics

Resp (<60m/600m):100%

Res (<180s/600s):100%

Shift Progress

0/0 resolved

My Tickets 0 open

Sort: Priority ▼

Knowledge Base

Choose Response

Remote Session: User

📁

My Files

🌐

MegaSpeed

🖥

Task Mgr

⚙

Settings

Terminal

🛡️

MegaDefend

⬢

Start

11:42 AM

MegaOS

🎫 HelpDesk

📁 Files

💬 MegaChat

🔊 📶 9:00 AM

CTRL+ALT+DEFEAT

New Hire Orientation

Choose Response

CLIENT REQUIREMENTS:

Hardware Configuration

Switch Port Configuration

Assign Software License

Modify Share Access

Provision New User

Setup: User

Shadow Copy Archives

System Protected

System Ready for Scan

CTRL+ALT+DEFEAT

New Hire Orientation

Choose Response

CLIENT REQUIREMENTS:

Hardware Configuration

Switch Port Configuration

Assign Software License

Modify Share Access

Provision New User

Setup: User

Shadow Copy Archives

System Protected

Session Notes

System Ready for Scan